The Toronto Transit Commission (TTC) is dealing with a real PR problem right now. There have been a number of photos and videos taken by transit riders and posted on [ … ]
Category: Product Management
Product Management in Pictures #3: The Reality of Meetings
View more presentations from Saeed Khan.
Is Customer Service dead?
Is it just me or have you also been experiencing this problem lately? I’ve recently had a number of really unbelievably bad customer service incidents. One was with a wireless [ … ]
Product Management in Pictures #2- Feature Requests from Sales Reps
View more presentations from Saeed Khan.
A Shiny Badge for Our Efforts…
When you least expect it, you get some recognition for your work. We lobbied hard for your votes for the Canadian Blog Awards. We got to the final round of [ … ]
Product Management in Pictures #1 – Requirements and Reality
Going to try something a little different here. Perhaps this will become a regular feature on the blog. View more presentations from Saeed Khan. Saeed
Future Shop fails again!
When will retailers learn that having a great website is pointless if you can’t actually fulfill a customer transaction when they want to buy a product? I was going to [ … ]
What Origami can teach us about Product Requirements
Tom Grant has started an interesting series of posts entitled Against a Grand Theory of Product Management. The articles are interesting reading, but make sure you have your thinking cap [ … ]
Canadian Blog Awards – 4th is better than 5th!
So, thanks to all of you who voted for us in the Canadian Blog Awards. We didn’t win. We didn’t come 2nd or 3rd. We came in 4th in our [ … ]
Help with research into email usage habits
We all use email, most of us every single day. A friend of mine is doing a research project into email usage and problems we have in finding information in [ … ]