View more presentations from Saeed Khan.
Month: October 2014
Guest Post: Web Product Management 101 for “Offline” Managers
NOTE: The following is a guest post from Thomas Fuchs-Martin. If you feel inspired to write a guest post of your own, click here to find out how to submit [ … ]
Survey: The Good, Bad and Ugly of Your Job
Hi, Here’s a short survey to help understand what is good, bad and ugly about Product Management and Product Marketing. Click this link and fill out the survey. It should [ … ]
FutureShop – A woeful tale of customer (dis)service
Back in December, I wrote about a terrible experience trying to buy a washer and dryer on sale on the FutureShop website. Although the purchase experience was bad, the company [ … ]
Toronto Transit Commission – How not to handle bad PR
The Toronto Transit Commission (TTC) is dealing with a real PR problem right now. There have been a number of photos and videos taken by transit riders and posted on [ … ]
Product Management in Pictures #3: The Reality of Meetings
View more presentations from Saeed Khan.
Is Customer Service dead?
Is it just me or have you also been experiencing this problem lately? I’ve recently had a number of really unbelievably bad customer service incidents. One was with a wireless [ … ]