I had a couple of telling customer service experiences recently that I wanted to share. There are some lessons that all companies can learn from this experience. I’ve listed them [ … ]
Category: Culture
Tips for Improving Impact and Presence as a Leader
NOTE: The following is a guest post by Blathnaid McGill. If you want to submit your own guest post, click here for more information. You don’t need to be an [ … ]
The 3 Biggest Hurdles to Greater Strategic Influence
NOTE: The following is a guest post by John Mansour. If you want to submit your own guest post, click here for more information Wearing the “strategic” label in one [ … ]
How to Deal with Collaboration Breakdown
NOTE: The following is a guest post by Catherine Constantinides. If you want to submit your own guest post, click here for more information. Is it just me or does [ … ]
Worth Repeating – Product Management has always been “Agile”
By Saeed Khan I can’t believe it’s been over 3 year since I first wrote this piece. It was intended as a counterpoint to all the agilists that were decrying [ … ]
Introducing Product Management Into an Organization – Part 2
NOTE: The following is a guest post by Shardul Mehta. If you want to submit your own guest post, click here for more information. In my previous post, I talked [ … ]
Inspiration, Improvisation and Innovation in Austin
By Saeed Khan This past weekend, I managed to attend Product Camp Austin 8! Thanks to some business I had to attend to earlier in the week in that same [ … ]
Introducing Product Management into an Organization
NOTE: The following is a guest post by Shardul Mehta. If you want to submit your own guest post, click here for more information. If you are considering introducing Product [ … ]
We are entering the Age of Innovation
By Saeed Khan If I gave you an assignment to hire someone to build a device to get cameras (still and video) into the upper atmosphere (at least 80,000 feet), [ … ]
How to create a customer for life
by Saeed Khan It’s only the 3rd day of the year, and I already have a great customer experience story that I want to share. I have to say, that [ … ]