NOTE: The following is a guest post by Gopal Shenoy, author of the blog Product Management Tips. If you feel inspired to write a guest post of your own, click [ … ]
Category: Research
The value of simplicity
We have 3 different types of food blenders in our house. They are pictured below. I’ve tried to show them roughly to scale with one another. The first is a [ … ]
(How) do you measure customer satisfaction?
Dear Readers, I will be writing an article on how to measure customer satisfaction in B2B software. To prepare for that article I would like to hear your experiences or [ … ]
Tom Grant Kicks Some SaaS
Forrester’s Tom Grant has written 2 excellent pieces rebutting some rather uninformed blog posts and comments made by Rick Chapman over at SaaSUniversity.com. Many people, myself included, left comments directly [ … ]
Should I deliver bad news?
This one is a little personal, but I need some advice. I have a friend who is working on creating a new web-based product/business. It’s in the consumer space and [ … ]
Innovation Lessons from Scott Cook
Here’s a great presentation Scott Cook (founder of Intuit) gave back in 2005 on how Intuit develops new products. Needless to say, their approach is very problem oriented, customer research [ … ]
Help the Twitter Product Manager
Only a couple of days left before the survey ends. The survey will close at 11:59 PM EST on Friday April 17, 2009. Let’s face it, we ALL like FREE [ … ]
Help Twitter Generate Revenue
As many of you may have read back in December, Twitter announced they were hiring a PM to help them figure out how to generate revenue. I’m assuming Twitter has [ … ]
Competitive intelligence using lost deals
Another idea for PMs who lack permission to do win/loss analysis Many PMs and PMMs complain that they lack the authority to perform Win/Loss analysis. And yet Win/Loss is one [ … ]
Contacting lost accounts
Customers will normally schedule time to speak with you, but it’s not easy to get ahold of lost accounts. My hit ratio is about 50%, meaning that if I want [ … ]