by Saeed Khan In case you were sleeping yesterday, let me fill you in on the big technology announcement from Apple. Live from Cupertino California, and streamed (rather problematically) on [ … ]
Category: Social Media
In case you missed ProductCamp Silicon Valley 2014…
by Saeed Khan I had the pleasure of attending ProductCamp Silicon Valley this past weekend. Like all such events, it was good to see familiar faces and meet new people [ … ]
Does your content have a clear purpose?
By Saeed Khan Content marketing is all the rage. Well written, targeted content can propel your website traffic, can deliver more leads, can increase your perception as a thought leader [ … ]
When the product is YOU: Instagram, Facebook TOS
by Steve Johnson, Under 10 Consulting In my consulting and coaching work, I’m often asked to clarify what I mean when I use the word “product.” Do I mean software, [ … ]
Customer Analytics – a Double Edged Sword
The following is a guest post by Lorraine Chapman, Director Research at Macadamian. If you want to submit your own guest post, click here for more information. With the rise of [ … ]
4 Ways to Improve Customer Service in Critical Times
I had a couple of telling customer service experiences recently that I wanted to share. There are some lessons that all companies can learn from this experience. I’ve listed them [ … ]
How to Deal with Collaboration Breakdown
NOTE: The following is a guest post by Catherine Constantinides. If you want to submit your own guest post, click here for more information. Is it just me or does [ … ]
The Pluses and Minuses of Using FREE as a Marketing Strategy
NOTE: The following is a guest post by Lior Levin. If you want to submit your own guest post, click here for more information. Every business and individual with personal [ … ]
A value-based approach to Customer Satisfaction and Product Metrics
NOTE: The following is a guest post by Veronica Figgarella. If you want to submit your own guest post, click here for more information. In a recent post entitled Open [ … ]
Why Social Media is insufficient if you want to truly ‘engage’ with customers
By Saeed Khan It’s interesting to step back from time to time and reflect on how we work and communicate with coworkers, friends, customers and others. Of course, Social Media [ … ]