By Saeed Khan We came back recently from a family vacation in Florida. Aside from just missing being hit by hurricane Isaac (thank goodness), we spent several days at Walt [ … ]
Category: Disney
5 ways to truly ‘delight customers’
Hardly a week goes by without seeing an article or opinion piece about how important it is to ‘delight customers’. And companies like Disney, Apple, Southwest Airlines and Zappos are [ … ]
Disneyland knows Product Management
By Saeed Khan A couple of years ago, when we were still living in the SF Bay Area, we took a family holiday down to Southern California. The objective was [ … ]