By Saeed Khan We came back recently from a family vacation in Florida. Aside from just missing being hit by hurricane Isaac (thank goodness), we spent several days at Walt [ … ]
Category: Dyson
4 Ways to Improve Customer Service in Critical Times
I had a couple of telling customer service experiences recently that I wanted to share. There are some lessons that all companies can learn from this experience. I’ve listed them [ … ]
How to create a customer for life
by Saeed Khan It’s only the 3rd day of the year, and I already have a great customer experience story that I want to share. I have to say, that [ … ]
The Most Important Characteristic of Innovative Companies
by Saeed Khan Over the years I’ve working in a number of companies, and I’ve had good working relationships with people in many more. And when looking at those companies [ … ]
Bill Campbell says, It all starts with great products!
Here’s a bit more from the Bill Campbell interview. I posted the first excerpt in “Bill Campbell says hire Product Management first!“. Michael Moe is the interviewer. This exchange takes [ … ]
Happy (belated) birthday to us!
I just realized that we’ve been writing this blog for a year now. We started June 1 last year with our first entry. Wow, how time flies. So, in that [ … ]
Why is Dyson doing so well?
I’m sure you’ve heard of the Dyson vacuum cleaner, or seen one of the commercials on TV with the earnest inventor himself, talking about how other vacuums lose suction, but his doesn’t. To be honest, when I first heard the ads I was skeptical. I had never really thought about vacuum cleaners much (who has?) but I didn’t think that all existing ones lose suction. Believe it or not, I bought one for $500, and I have a smile on my face every time I use it.