I had a couple of telling customer service experiences recently that I wanted to share. There are some lessons that all companies can learn from this experience. I’ve listed them [ … ]
Category: Zappos
5 ways to truly ‘delight customers’
Hardly a week goes by without seeing an article or opinion piece about how important it is to ‘delight customers’. And companies like Disney, Apple, Southwest Airlines and Zappos are [ … ]
Do you treat customers fairly when things go wrong?
by Saeed Khan We live in an imperfect world. Although we strive to do things well, things go wrong, mistakes happen. But what differentiates great companies from poor ones, or [ … ]