Happy (belated) birthday to us (again)!
Well, just like last year, we did it again and forgot our own birthday. It was June 1, 2007 that the first item was posted on this blog. Now, two [ … ]
Search Results for: APC
The Lowdown on Social Media pt. 3
Customer Service. How can we ignore you? Back in 2000, I was living in California and had a cell phone from Sprint. I was having a lot of problems with [ … ]
Interrupting our thread in progress…
One thing that’s definitely interruptible is a comment thread on the blog. Andrew, an APC Product Manager, has kindly and professionally taken the time to respond to everyone’s comments about [ … ]
The Big Red Button
OK, so I know I said the post “How to LOSE customers!” would be the final one related to the APC UPS saga, but someone forwarded this link to me [ … ]
How to LOSE customers!
One final installment in the APC UPS saga. Read these two posts if you want to get caught up. Bad Design on a UPS How NOT to talk to customers [ … ]
How NOT to communicate with customers
I had a post a couple of weeks back entitled Bad Design on a UPS, describing what I see as a problem with the UPS I bought last year. One [ … ]
Bad design on a UPS
Just had to post this. Would like to hear the reaction of others… Last year, I got my hands on a pretty good UPS for my home computer network. It’s [ … ]