Product ManagementResearchSaeed

Rules for customer visits #2 – Moderation is key

by Saeed Khan

While understanding things like “a day in the life” of your users can be very useful, most people have better things to do than recount the minutia of their job duties to you.

If you can’t get everything you need in one visit, try to get commitment for a follow up call or other conversation to gather additional information, but don’t push too hard if they aren’t open to it; you may alienate them.


Do you have any rules you want to share?

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